Great Ormond Street Hospital private unit recognised as having the highest patient satisfaction
Great Ormond Street Hospital for Children (GOSH) in London are pleased to report that they have the highest patient satisfaction of any private unit within an NHS hospital in the UK after the Private Healthcare Information Network (PHIN) released data on patient satisfaction this week.
“Our International and Private Patients Service strives to put the Child First and Always in everything we do,” Trevor Clarke, Director of the International and Private Patients Service said. “We are delighted that this is reflected in responses that our families have provided through the Family and Friends Test.”
The data compared results of a standardised ‘Friends and Family Test’ from private units across the UK. The Friends and Family Test asks families to rate how likely they are to recommend the hospital’s service to friends and family, representing patient’s satisfaction in the services that had been provided.
Abdullaziz Al Shukry, whose son Abdullah was treated at GOSH for molybdenum cofactor deficiency and hypertrophic cardiomyopathy, praised the hospital and the treatment they provided for his son; “There are no words to explain how I feel and how much I appreciate everything. This is my hospital; I feel at home here. I love this hospital.”
Mohammed Al Ajmi who has been visiting GOSH for years for his daughter’s heart condition, also commented on his family’s experience at the hospital. "We came from Kuwait to treat our sick child, who was suffering from a heart problem. At the hospital we experienced very good care, all the staff were professional and they were concerned about our child. The service level was very high for both parents and child, the facilities are very good and in my eyes they are world leaders - the best. Thank you."