Charges and payment
Our pricing policy
All the income generated by the International and Private Patients service supports research initiatives and improvements within Great Ormond Street Hospital and is not for the benefit of shareholders. We believe our prices are competitive, especially when considering all the very specialist and unique services Great Ormond Street Hospital offers.
Payment of your hospital account
We ask every parent or guardian to make sure payment for your child's treatment is arranged before coming to the hospital. This is to enable a smooth admission process.
We are conscious that this is an anxious time for you and do not wish to add any financial complications to your concerns.
Company, solicitor or other third party sponsors
Patients being sponsored for healthcare by an employer, solicitor or other third party, will have to provide confirmation of who is responsible for the account. The required amount must be deposited in your hospital account before admission.
Patients being sponsored for healthcare by their embassy will need to provide a letter of guarantee.
We will request this letter as soon as the booking is made with our referrals team but upon arrival in the United Kingdom (UK), you may be required to visit your home embassy to register. You should be advised whether this is the case by the embassy in your country of residence before you travel.
The letter of guarantee must be provided before your admission and must clearly state that the embassy will cover the total cost of care and make clear any exclusions to full payment.
Patients being sponsored for healthcare with medical insurance will have to supply confirmation of their cover prior to admission. This must include the name of your insurance company and your policy number.
We strongly advise all parents or guardians to notify, check and obtain authorisation from their insurance company prior to admission, paying particular attention to any exclusion or maximum benefits/limits.
If you have medical insurance with a company with which we have a contractual arrangement, we can arrange for your account to be settled directly by them.
For medical insurance companies with which we do not have a contractual arrangement, you will need to pay in advance (self-pay) and reclaim from your medical insurance company. Please check with us prior to arrival about the agreement we have with your medical insurance company.
Self-pay (own account)
If you are paying your own account, then we will ask you to pay in full prior to arrival. An estimate of the expected cost of treatment will be given to you prior to admission and you will be given a further copy to sign on registration.
Arriving at the hospital
Upon arrival, you will be asked to sign a declaration (registration) which means you will become responsible for the account in the event of non-payment by any of the above sponsors. You will also need to provide photographic identification (a passport for non-UK residents or driving licence for UK residents) and proof of address.
Please note that if we do not receive the deposit or pre-authorisation, or if there is an outstanding balance on the account from a previous episode, your admission or appointment may be cancelled even if a booking has been confirmed.
All invoices will be generated approximately 10 days after discharge. The invoice will be submitted directly to your sponsoring body, unless you are a self-pay patient. In this instance, the invoice will be submitted to your parent or guardian.
The estimate you were given would have been compiled from the referral sent to the consultant before admission. In the event of additional treatment taking place, further charges would be incurred.
If the treatment is not urgent, you will be asked if we should proceed and directed to the billing department to submit any additional funds required. However, if the treatment is urgent we would proceed without delay.
We understand that people's circumstances are very different and would advise you to contact the number below to discuss the financial impact of further treatment. We do not offer a credit agreement but are open to a 'controlled payment plan' to ease the burden. We advise you to make contact with us as soon as possible in the event of this being required.
If you have questions or queries about your hospital account or about financial arrangements prior to arrival, please contact the billing department. You can either contact them via the reception desk on Level 2 of Octav Botnar Wing, or via one of the following numbers:
- Billing department
Telephone: 020 7405 9200 (ext 6680 or ext 5885)
Email:IPPBilling@gosh.nhs.uk (marking FAO billing department)
- Lorraine Clark, Commercial Services Manager
Telephone: 020 7829 8612 or 07787 893728