Our patient services team

Our patient services teams support our clinical teams to make your time at Great Ormond Street Hospital as comfortable and efficient as possible.

The teams work together to make sure that you do not have to worry about any of the little administrative details. They will work with you and your sponsor before you arrive, during your time at the hospital and after your child has been discharged.

Our English and Arabic speaking Referrals and Appointment Team are here to help guide you through the process of referring your child to the hospital, and will work with you, your sponsor, consultant and others to book your child’s appointments and admissions.

Our English and Arabic speaking Reception team will be here to greet you when you first arrive. They will help process the documents we need on admission (see What to bring) and help you navigate around the hospital, as well as answering any questions you might have.

The senior team leaders of our patient services teams:

  • Lisa Lavia
    Lisa Lavia
    Outpatients and Referrals Manager
  • Rory Mannion
    Patient Pathway Manager
  • Aboubakr Elsayed
    Aboubakr Elsayed
    Patient Liaison
  • Lorraine Clark
    Lorraine Clark
    Financial Services Manager
  • Rika Reid
    Rika Reid
    Secretarial Services & Practice Privileges Manager
  • Katia Haddad
    Katia Haddad
    Hospitality Services Manager
  • Anna Aleixes Soares
    Anna Aleixes Soares
    Floor Manager
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